Privacy policy.

Privacy Policy of Luna Sina Dive

Welcome to Luna Sina Dive! Protecting your privacy is very important to us, and we are committed to ensuring that your personal information is handled with care and integrity. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us through our website, services, and activities related to diving and training at Luna Sina Dive.

By engaging with Luna Sina Dive, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Data
We may collect personal information from you when you visit our website, register for our courses, use our services, subscribe to our newsletters, contact us, or otherwise engage with Luna Sina Dive. This may include but is not limited to:

  • Full Name

  • Contact Information (such as email address, phone number, and postal address)

  • Date of Birth

  • Payment Information (e.g., credit/debit card details)

  • Health Information (relevant medical data for dive safety compliance)

  • Identification Information (such as passport number for international certifications)

  • Emergency Contact Information

  • Social Media Account Information (if you choose to interact with us via social platforms)

Device Information
When you use our website, we automatically collect information about the device you use to access it. This may include:

  • IP Address

  • Browser Type and Version

  • Time Zone and Language Preferences

  • Geolocation Data

  • Information about how you interact with our website (e.g., pages visited, links clicked)

Cookies and Tracking Technologies
We may use cookies, web beacons, pixels, and other tracking technologies to improve your experience on our site, for analytics, and to personalise content.

2. How We Use Your Information

Service Provision and Administration
We use the information you provide to:

  • Register you for courses and services

  • Process your bookings and payments

  • Provide training and certification programmes

  • Ensure diver safety by reviewing health and emergency contact information

  • Manage instructor and team applications

Improving and Personalising Services
We analyse data to enhance our services, customise user experience, and troubleshoot issues.

Communication
We may use your contact information to send you service-related announcements, promotional materials, and updates. You can opt out of marketing communications at any time by following the instructions in the communication or contacting us directly.

Compliance with Legal Obligations
We may process your personal data to comply with relevant laws, regulations, and legal obligations related to safety, finance, and record-keeping.

3. How We Share Your Information

With Service Providers and Partners
We may share your information with third-party service providers that help us operate our business, such as payment processors, customer support services, and website hosting providers. These providers are bound by confidentiality agreements and are only allowed to use your data for the purposes specified.

With PADI and Relevant Certification Bodies
As a diving centre, we may share your information with PADI and other certification bodies for certification purposes. This includes verification of your identity, completion of required training, and emergency contact information as required by governing diving organisations.

With Legal Authorities
If required by law or to protect the rights and safety of Luna Sina Dive and our users, we may share your information with relevant legal authorities.

With Third-Party Advertising Partners
In limited cases, we may work with advertising partners to show you relevant content and ads. These partners may use cookies and tracking technologies as part of their services.

4. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you withdraw your consent or delete your account, we may still retain certain information as required by law or for legitimate business purposes.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request that we correct inaccurate or incomplete data.

  • Right to Erasure: Request that we delete your personal data under certain conditions.

  • Right to Restrict Processing: Request that we limit how we use your data.

  • Right to Data Portability: Request that we transfer your data to another organisation or directly to you.

  • Right to Object: Object to our processing of your personal data under specific conditions.

To exercise any of these rights, please contact us using our contact page.

6. Data Security

At Luna Sina Dive, we take data security seriously and employ industry-standard measures to protect your data from unauthorised access, use, or disclosure. We regularly review and update our security practices to ensure the safety of your personal data.

Please note that while we strive to protect your data, no transmission over the internet or storage system is completely secure. We cannot guarantee absolute security, and you should take steps to protect your information when sharing personal data online.

7. International Data Transfers

Luna Sina Dive operates in Sharm El-Sheikh, Egypt, and may transfer, store, and process your personal data in countries other than your own. We ensure that such transfers comply with applicable laws and implement appropriate safeguards to protect your personal information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings, but note that disabling cookies may limit some functionalities of our website.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function.

  • Performance Cookies: Collect information about website usage.

  • Functional Cookies: Enhance user experience and remember preferences.

  • Advertising Cookies: Show relevant advertisements on other sites.

9. Links to Third-Party Websites

Our website may contain links to third-party websites that we do not operate. This Privacy Policy does not apply to these third-party sites, and we recommend reviewing their privacy policies independently. Luna Sina Dive is not responsible for the privacy practices of other sites.

10. Changes to this Privacy Policy

Luna Sina Dive may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through prominent notices on our website or by direct communication. Please review this policy periodically to stay informed of how we protect your information.

11. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us using our contact page.